Please Submit a Request for Customer Service to assist you to resolve any technical issues.
We recommend taking and attaching a screenshot of what you are seeing on your screen to expedite the investigation and resolution of any technical issues.
Instructions to take a screenshot are available at:
- Apple iPhone and iPad - How to take a screenshot
- Apple Mac Computers - How to take a screenshot
- Windows Computers - Use Snipping Tool to capture screenshots
Additional Troubleshooting Steps
We also recommend the following troubleshooting steps:
- Check that you are using the latest version of your web browser software;
- Clear your web browser cookies;
- Clear your web browser cache;
- Try an alternate payment method; and
- Try an alternate computer/device web browser.