If you would like to change your address or you have realised that there is a mistake in the delivery address, we would advise to log into MyPost and use the tracking service to redirect the parcel while it is in transit. Please note: this will only become an option once the parcel is in transit.
If you are still experiencing difficulties, please submit an enquiry. Please make sure you include the following:
- Contact information
- Order number
- New delivery address details
Our Customer Care team will attempt to request for your parcel to be redirected.
If this is not possible, our next option would be to request for the parcel to be returned to sender. If this is successful, we will be able to express post this for you to the new address, once this is received at our Returns Office.