Our Returns Card is an alternative return option to exchanges. You can find out if you are eligible to receive a returns card by checking your Return Options.
If eligible, you can post your online order back to the returns office for a Returns Card. You will receive this as an electronic voucher sent via email with an expiry date of 6 months. This can be used both in store and online.
Returning in store
If eligible, you can return your online order/concept store purchase to a Seed Heritage concept store for a Returns Card. You will receive this as a voucher uploaded onto a physical card with an expiry date of 6 months. This can be used both in store and online.
Please note: The Returns card has not yet been implemented. Therefore if you return your purchase to the Returns Office or Store, you will currently receive a refund* until the Returns Card is introduced.
*Afterpay orders can not be returned in store for a refund, exchange or returns card, please click here for more options with Afterpay orders.