Please note: deliveries can take 4-7 business days.
Was your order placed successfully?
Once you have placed your order you should receive a confirmation email within 15 minutes. If you have not received this please see: I didn't receive my Online Order Confirmation Email?
Need help tracking your order?
The next stage of notification will be dispatch. Once the order is dispatched you will receive another email with a tracking number. To find our how to use this tracking number, please see: How can I track my order?
Order hasn't been dispatched yet?
Please note that we aim to dispatch orders within 1-2 business days. However, during busy sale periods, fulfillment of orders are expected to take longer to process and therefore dispatch. If you have not received a dispatch email within 2-3 business days of placing your order, please submit an inquiry with your order number and the Customer Service Team will investigate for you.
Delivery taking too long?
Have you tracked your order and found that it is taking longer than the expected delivery time frame to arrive? Please see: My delivery is delayed, how can I resolve this?
Have you received part of your order but you're still waiting on the rest?
Please see: My order is missing an item!